We know that sometimes things do not go the way they should.

If there is something about our products or services that you aren’t happy with at Jacob Group, then let’s work together
to see if we can resolve it quickly and easily.
Please raise any complaints or concerns with our Customer Relationship Manager. can be contacted via email: customercare@jacobgroup.org or you can call on 02 6055 9999 during business hours. will be your ongoing contact person whilst your complaint or concern is being dealt with.
Alternatively you can contact the relevant department manager by calling the Company on 6055 9999 during business hours, or you can speak to any of our staff who will be able to direct you to the appropriate manager or staff member.

We also recommend reviewing the information provided by the ACCC for more information on your consumer rights.

Regardless of whether your feedback is positive or negative, it will greatly assist our Company and provide an opportunity to continuously improve our service to you.